Yes, we do ship internationally, subject to applicable customs and transport regulations. Some restrictions may apply depending on the nature of the items.
All our parcels are shipped via DHL. Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your shipment in real time on the DHL website.
You have 14 days from the date of receipt to return your order. Return shipping costs are the responsibility of the customer. Returned items must be unused, in their original condition, and with original packaging.
Our items are carefully packed in our warehouses to ensure their safety during shipping. If your item arrives damaged, please contact us via the contact form. We will guide you through the return or replacement process.
You can contact us via the contact form available on our website. We will respond to your inquiry as quickly as possible.
Your order will be shipped within 72 hours after validation. Delivery times may vary depending on the destination and item availability. You can refer to DHL’s delivery calendars to estimate transit times. We are committed to processing and shipping your orders promptly, but delivery times also depend on the shipping service.
If you haven’t received your order within the estimated time, please contact us through the contact form available on our website. We will investigate the issue and provide a solution as soon as possible.
Shipping costs vary depending on the destination, weight, and size of your order. To check the exact costs, please refer to the DHL pricing table available on their website.
Unfortunately, it is not possible to change the shipping address once the order has been placed. We recommend double-checking your address before finalizing your order.
Yes, it is possible to pick up your items directly at our Tarbes site, by appointment only. The address is: TARMAC Aerosave, L’aérodrome, 65380 Azereix, France. The pick-up hours are Monday to Friday, from 8 AM to 5 PM. Please ensure that you collect your order within 30 days of purchase.
